Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.Read More
https://www.backbox.org/wp-content/uploads/2018/09/website_backbox_text_black.png00adminhttps://www.backbox.org/wp-content/uploads/2018/09/website_backbox_text_black.pngadmin2025-07-18 13:07:072025-07-18 13:07:07Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
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